Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, billing addresses, and device specifications.

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use your information to:

• Facilitate the quotation and device pickup process.
• Send administrative information to you, such as status updates on your service request.
• Fulfill and manage your orders, payments, and returns.
• Request feedback and contact you about your use of our Website.
• Protect our Services (e.g. fraud monitoring and prevention).

3. Device Data Wiping

As part of our commitment to your privacy, Lapdeal enforces strict data destruction protocols. Once your device is purchased and collected, it undergoes an audited, multi-pass data wipe procedure to ensure all residual user data is irretrievably destroyed prior to refurbishment or recycling.

Notwithstanding our protocols, we emphasize that it is your primary responsibility to back up and delete sensitive data before initiating a transfer of ownership to Lapdeal.

4. Information Sharing

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services, customer service).

5. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.